The gift

I read a business book years ago called A Complaint is a Gift. The premise is that businesses should look at customer service not as a wearisome task that needs to be dealt with, but as an opportunity to better your organization while potentially creating brand ambassadors. The concept is so stunningly simple that it’s amazing more companies don’t adhere to it. Listen to your customers, admit your error, and graciously fix what’s wrong. This happens so little these days that when it does, customers are blown away and won over, often leaving even more happy with the company than if they’d never had an issue to begin with. “I will stick with this company, because they stuck by me.” What seems like should be a basic human value – treating others well – still clearly needs to be outlined in a business book. It’s a good reminder for all of us, though.

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The lesson of Boaty McBoatface

I received three bits of disturbing news today. My best friend from 7th grade is back in the hospital with a headache from hell that will not go away, my dad had to have some testing done for a potential health issue, and the U.K.’s science minister announced that despite overwhelming polls to the contrary, he will most likely not allow the country’s new research vessel to be named Boaty McBoatface.

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Finding my way back

I wrote and wrote and wrote for a third installment on the train trip. And then I went back to read it and discovered that in an attempt to avoid the whole, “My vacation is awesome” refrain and a detailed listing of all the tourist places we landed along with everyone else that goes to Seattle, I had instead devolved into a huge crabfest which really didn’t accurately portray our trip at all. What a waste of 2,655 words!

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Dispatch from the Rails (#1)

I’m having trouble starting this essay. Do I begin with Zoe’s request to “sleep on a train,” or do I talk about my own feelings on this journey, or do I just start with the trip itself? I have started the same sentence over and over. I think because this trip is so big, so grand, that it’s hard to know where exactly to start.

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Guerrilla Art Report

I’ve been meaning to report back on my guerrilla art project. I’d say it was successful. It didn’t change the world or anything, but it made a few people smile and that was my goal so I’ll chalk it up as a win.

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Occupied. Thanks!

Forgive me if this is rambley but my mind is jumping all the over the place and I can’t keep up with the thoughts and they’re starting to pile up and so I just need to get them out before they overflow and I have a big mess to clean up.

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No Leap Necessary

I’ve seen a lot of posts on social media about Leap Day. My various feeds were flooded today with self-helpy, motivation-laden, carpe diem-filled “go out there and do something great with this Extra Day!” crap. Which is fine, if you have the luxury of actually being able to pull that off.

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When writing makes me feel better

Facebook nudged me and let me know that I haven’t posted in 12 days. Maybe it’s 13 now. Regardless, it’s been awhile and Facebook laid on the guilt and so here I am. Thanks, Facebook, for taking my mother’s place. Are you going to remind me that I should wear more makeup, too?

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