November 26, 2017
We have the phone situation sorted out. Solved, as usual, by throwing money at it. I’m the proud owner of a new iPhone, and Zoe took my 6s, which has its own issues (battery is at 83% whatever) but will suit her usage needs adequately for the time being. Turns out her iPhone 5’s screen was coming off because the battery was exploding inside the case, pushing it out. The tech explained that for the cost of the battery, Apple would replace the entire phone as they don’t try to repair exploded batteries. Apparently exploded batteries are very finicky and messing with it could result in a “thermal event.” It took me about 15 seconds to figure out that “thermal event” is engineer-speak for “fire.” We debated replacing it for the cost of the battery, and ultimately decided it wasn’t worth the $79 because the phone is so old it’s incapable of being updated anyway. So, new phones (or new-to-her in Zoe’s case) for the women in the family. Yay.